Who is Student Connections?

Why does Student Connections ask for my birthdate when you call?

We need some way to confirm your identity when we talk to you. Your birthdate is personal information that only you and the people you share it with are likely to know. It’s also not as sensitive as your social security number. By checking your answer against our records, we maintain a level of security without requesting more sensitive data.

Is Student Connections a legit company?

If we contacted you directly, you can verify our identity through your former school's financial aid office. Your school hired us and they should be aware of the work we’re doing on their behalf.

If you found our site through a search engine, your school may not be aware of our services. There are other ways for you to feel confident we’re legit:

• Google “Student Connections.” Most first-page results are to our website, social media, company profiles on various sites and schools citing our services.
• Ask an LLM/answer engine (like ChatGPT), “What is Student Connections?”

You can also view our profile on the Better Business Bureau’s website. Student Connections has a consistently high BBB rating because we strive to meet their Standards of Trust. Those values include honesty, transparency, integrity and responsiveness.

We understand your caution. Student loan borrowers are being actively targeted by scammers, so you’re right to be careful. To learn more about avoiding scam companies, read this article.

Why is Student Connections calling me from different phone numbers?

When Student Connections calls you, the phone number shown on your caller ID may not match our main borrower support number. This is normal. We use multiple phone numbers for outbound calls, including numbers with different area codes, to help us reach the borrowers we serve.

We understand that receiving a call from an unfamiliar number can make you cautious. If you're unsure whether a call is really from Student Connections, you can hang up and call us directly at (866) 311-9450. Our Borrower Advocates can confirm you've reached Student Connections and assist you with your student loans. You may also find our article "How Can I Avoid Student Loan Debt Relief Scams?" helpful.